Terms & Conditions

Last updated November 3, 2026

Welcome to Slayd. These Terms & Conditions ("Terms") are an agreement between you and Slayd LLC ("Slayd," "we," "us") covering your use of the Slayd app, the Slayd website at slayd.ai, and everything we offer through them. They also serve as the app's End User License Agreement. By creating an account or booking through Slayd, you agree to these Terms and our Privacy Policy.

01Eligibility & Acceptance

You must be at least 17 to use Slayd. We ask for your date of birth when you sign up and we refuse accounts under 17. That is a question we ask, not an identity check — we do not verify your age by any other means. By using Slayd you confirm you meet the age requirement and that the information you give us is accurate. If you use Slayd on behalf of a business, you confirm you are authorized to bind that business to these Terms.

A Provider can also take a payment from you through Slayd without you signing in, either by sending you a payment link that opens on slayd.ai or by entering your card for you (Section 05). These Terms and our Privacy Policy govern that payment and Slayd's part in it. They are published at slayd.ai/terms and slayd.ai/privacy.

02What Slayd Is (and Isn't)

Slayd helps clients find beauty professionals, salons, fitness studios and instructors ("Providers"), book appointments and classes, pay for them, and share content. Slayd is a booking and payments platform. We do not provide beauty or fitness services, and we are not the seller of them. Providers are independent. They set their own services, prices, availability, deposits and policies, and they alone are responsible for the services they deliver, their licensing and insurance, and their conduct.

We do not verify a Provider's licensing, insurance, qualifications or identity. Our payment processor collects identity and bank information from Providers for payout purposes; that is an anti-fraud and tax requirement of theirs, not a Slayd endorsement of anyone.

03Accounts

Referral codes

Every Slayd account can have its own referral code and link. A referral code is not a promo code (Section 06) or a promotional code for the Provider subscription (Section 11): entering one gives you no discount, no free time and no credit, does not change your price, features or subscription, or the referrer's, and costs you nothing. Its only effect is to record which account referred yours, with the details described below. A referral code can be entered only once per account, only during the account's first 14 days, and never your own. We may refuse a code that is no longer active, or one entered by an account that already has Provider access or has already taken bookings on Slayd. We may also record a referral ourselves when we are satisfied an account was referred.

To keep referrals honest, we record the code used, when it was applied, and whether that happened in the app or on the website; the new account's role at that moment, whether its phone number had been verified, and whether it shares a phone number with the code owner's account; and, afterwards, the first appointment the new account books and pays for or, as a Provider, its first paid booking — which booking, the amount and, for a Provider, which client account paid — and whether that booking is later cancelled or refunded. Codes that are refused are recorded too, with the reason. The code's owner is told that an account joined with their code and how many have, but never which account it was. We may keep referral records after either account is deleted (Section 22).

Slayd may choose to reward people for referrals, but only under a separate written arrangement with that person or the written rules of a specific promotion. Nothing in these Terms entitles anyone to a referral reward, and we may disregard any referral we believe was not genuine, including self-referrals and duplicate or fake accounts.

04Booking as a Client

When you book an appointment or a class, you are contracting with the Provider, not with Slayd. The Provider's price, service description, deposit and cancellation policy are shown at the time of booking, and by booking you agree to them. A service can offer optional add-ons, which you choose when you book that service in the Slayd iPhone app. Each add-on you choose adds its published price, and any extra time, to that service, and follows that service's deposit and cancellation terms. Slayd takes the payment and keeps the record; the service itself is between you and the Provider.

Some services are booked as a request that the Provider must accept before it becomes an appointment. Slayd takes no money for a request until the Provider accepts it. When you send a request, your card is authorized (held) for the deposit and its client service fee if you choose a deposit, or for the full amount if you pay in full. The checkout shows the amount held. A Provider may offer deposit payment only, or let you choose a deposit or full payment. If the Provider accepts, the held amount is charged, and if you chose a deposit the balance is due at the appointment. If the Provider declines the request, any hold on your card is released and nothing is charged (see Section 08). A hold is not a charge, but your bank may show it as pending until it is released, and your bank decides how soon it disappears.

A Provider can change the price or length of a request when accepting it. If they accept a held request at a lower price, only that lower amount is charged, and Slayd never charges your card more than the amount authorized. If they set a higher price, any difference above that amount is between you and the Provider. If you chose a deposit, your balance is based on the price the Provider accepted at. A Provider can also send you a suggested new time, price or length for your booking; a suggestion changes nothing unless you accept it. If you agree a new time with your Provider outside Slayd, for example in person, by phone or by message, the Provider can move your booking to that time directly and confirm to Slayd that you agreed. Slayd notifies you when this happens. If you did not agree to the change, message the Provider from the appointment, or contact Slayd.

A Provider can also record an appointment for you themselves, such as a walk-in or one imported from another booking system, and send you a link to add it to your Slayd account. Accepting adds the appointment to your account, where you can see it; it stays on the Provider's book too. An appointment that was cancelled, or that already has a payment recorded on it, cannot be added this way. Accepting also adds you to that Provider's client list with the name, phone number, email address and username on your Slayd profile; that client record is the Provider's own, and deleting your account later does not delete it (see Section 22). Accepting charges you nothing. You did not book that appointment through a Slayd checkout, so its price and how you pay for it are arranged with the Provider. You do not have to accept the link.

Clients do not pay Slayd a subscription. The only fee Slayd adds to what a client pays is the client service fee described in Section 06, shown in the app as the "Booking fee". Whenever you pay on screen, in the app or on slayd.ai, it is included in the total shown to you before you pay. When a Provider later charges a card you saved with them and authorized them to charge when you are not present (Section 07), including for a no-show or late-cancellation fee under Section 08, you are not there to see it first: the fee is added to the amount charged, and Slayd notifies you after the card is charged.

Optional appointment texts

Where available, you can choose to receive appointment texts from a named Provider or business through Slayd at your verified personal-account phone number. The choice in the iPhone app starts off and is separate from booking and payment terms. A Provider can also record that they already obtained your written permission. Appointment texts are optional. Consent is not a condition of booking or buying a service. Giving a number, verifying it, making a booking or accepting an appointment link is not by itself permission for appointment texts. Permission applies to the named sender and number, not every Provider on Slayd or another business's campaign.

The program covers permission confirmations, appointment confirmations and time-change requests and responses. It does not enroll you in marketing or add scheduled SMS reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts from that sender or HELP for help. You can also contact support@slayd.ai. The Privacy Policy explains the text and permission records we process.

Turning appointment texts off in Slayd prevents appointment texts that rely on either permission route. Already-sent texts may still arrive. Turning them on does not remove a STOP block. Replying START can resume an existing documented permission record; it does not create initial permission or override a choice you turned off in Slayd. If the Provider's approved texting setup is unavailable, Slayd can save your choice without sending a text. Once texting is available, return to the choice, refresh it and save it on again to request the permission-confirmation text. Activating a sender does not automatically send texts for a pending choice. Appointment texts that rely on your in-app choice wait until the messaging provider confirms that the permission-confirmation text was delivered; accepting it for sending is not enough. The first appointment a Provider adds for you cannot be automatically texted before the required permission is recorded.

A time-change text identifies the exact offer and reply code. Replying YES with that code accepts that offer only if it is still current and the time is available; replying NO with the code keeps the original appointment and does not cancel it. A text reply does not create an account or authorize a payment. Some changes need to be reviewed in Slayd instead. Delivery and timing are not guaranteed, and a sent or delivered status does not prove you read a message. You can open Slayd or contact your Provider directly to confirm the details.

05Paying Without a Slayd Account

To book through Slayd yourself, in the app or on slayd.ai, you need a free Slayd account; we no longer offer guest checkout. Some Providers can take a card payment through Slayd from a client who has no account, for an appointment the Provider booked themselves (for example a walk-in, or an appointment they moved over from another system). These options are being introduced gradually: not every Provider can offer them, and a Provider who can may choose not to.

If you paid as a guest while guest checkout was available, your booking was placed on a Slayd account for the email address you entered, and an account was created for you if that address did not already have one. If you would rather not keep an account created this way, email support@slayd.ai and we will delete it.

06What You Pay: Prices, Slayd's Fee & Taxes

Payments are processed by Stripe. Card details are entered inside Stripe's own payment sheet — Slayd never receives or stores your full card number. By paying through Slayd you also agree to Stripe's terms.

Slayd's fee is split between both sides

Slayd charges a platform fee on every payment taken through Slayd, and it is split in two. A client service fee, shown in the app at checkout and on receipts as the Booking fee, is added to the client's total, and a matching Provider fee is deducted from the Provider's proceeds. Each half is currently 3% of the amount being paid for — the services, add-ons and products on that payment, or the no-show or late-cancellation fee being charged, after any discount — so Slayd's total take is 6% of that amount. Slayd takes no fee on sales tax or on a tip. Slayd pays the card-processing costs out of its share; the Provider is not charged separately for them.

The same split applies to appointments, prepaid packages, class passes and recurring memberships. On a recurring membership invoice the fee appears as a percentage of the invoice total rather than of the base price, so the printed percentage is slightly lower than 6% while the amount is the same. We may change these rates; the fee shown to you at the time of the transaction is the one that applies (on a charge a Provider makes later to a card you saved with them, the rate in effect when it is charged).

Discounts

Discounts are created and funded by individual Providers, not by Slayd. They come as promo codes, and as deals a Provider runs for a limited time: a last-minute or limited-time offer, or a weekly happy hour. We check every discount on our servers when you pay. A happy hour applies if your appointment falls inside its hours; any other deal, and any code, applies if it is live at the moment you pay. A code or deal that does not apply simply gives no discount and the full price is charged. If you book with a deposit, the discount is fixed when the deposit is paid and the balance uses the same one. Discounts do not combine: if both a code and a deal apply, you get whichever is larger. A deal, including one that needs a code, applies only to the service's own price, so the add-ons you chose are charged in full. A promo code applies to the whole booking, add-ons included. If a promo code covers the whole price, add-ons included, the booking is free and nothing is charged. A deal never makes a booking free: it always leaves a price above $0. A discount that would leave an amount to pay above $0 but below the $0.50 minimum (see Currency and minimums below) cannot be paid through Slayd. Slayd's fee is calculated on the discounted price.

Sales tax

When you book and pay through Slayd's own booking checkout, in the app or on slayd.ai, sales tax is added only where a Provider has turned tax collection on for their business. When they have, we calculate it from a US state base rate — we do not calculate city, county, district or other local rates.

When a Provider charges you at their own checkout — a card you saved with them, a payment link they send you, or a card they enter for you — any sales tax on that charge is calculated in the Slayd app from the tax rate the Provider has set, on retail products only; Slayd does not set or verify that rate.

Either way, tax is passed through to the Provider in full and Slayd takes no fee on it. The Provider is the party responsible for collecting and remitting sales tax and for whether the rate applied is the correct one for their circumstances.

Tips

Slayd's own booking checkout does not take tips: when you pay for a booking yourself, in the app or on slayd.ai, there is no option to add one. When a Provider takes a payment from you at their own checkout — by charging a card you saved with them and authorized them to charge, by sending you a payment link, or by entering your card for you — they can include a tip, which they enter as a separate amount from the service price. Slayd takes no fee on a tip and keeps none of it: it is paid out with the rest of that payment to the Provider, or to the business that collects payments on the Provider's behalf (see Section 12).

Currency and minimums

All charges are in US dollars. A service on a Provider's menu is either free or priced at $10.00 or more. A service listed at more than $0 but less than $10.00 cannot be booked or paid for through Slayd, because Slayd's fee would not cover the cost of processing the card; a service listed as free can still be booked at no charge. That floor applies to the price the Provider lists, so a discount the Provider chooses to give (see Discounts above) can still bring a particular booking below $10.00. When a Provider charges you at their own checkout (a card you saved with them, a payment link, or a card they enter), the services and products being charged, after any discount and before tax, any tip and the client service fee, must come to at least $10.00. A no-show or late-cancellation fee has a $10.00 minimum too (Section 08). Separately, no single card payment can be below $0.50, our payment processor's minimum, so a deposit, a balance, a discounted booking, a class, a package or a membership that would charge less than that cannot be paid by card through Slayd.

07Deposits & Balances

A Provider can require a deposit on a service — either a fixed dollar amount or a percentage of the price, including any add-ons you choose for that service. The deposit is set by the Provider, per service, and Slayd calculates it from the Provider's published service record on our servers, so it cannot be altered by anything your device sends. Deposit amounts vary by Provider; there is no platform-wide deposit.

When you book with a deposit, you pay the deposit plus the client service fee on that amount. On a request, that amount is only held on your card until the Provider accepts (Section 04). Sales tax is not charged on the deposit — it rides on the balance. The two payments together always add up to the quoted total.

Slayd does not automatically charge the balance at your appointment. The balance is a second payment: you pay it yourself from the appointment in the app, you settle it with the Provider in person, or, if you have authorized that Provider to charge a saved card (see below), the Provider can charge it to that card. If splitting the payment would put either part below the $0.50 minimum, Slayd asks you to pay in full instead, or to settle directly with the Provider.

Cards saved with a Provider

In the Slayd iPhone app, you can choose to authorize a Provider to charge a saved card: when you book, from a request the Provider sends you, under Payment Methods in the Slayd app's settings, or on the Provider's own device when you are with them. Saving a card only for your own future bookings does not, on its own, let any Provider charge it.

When you authorize a Provider, you authorize that Provider and Slayd to store the card and to charge it later for services, products, and any cancellation or no-show fee you incur with that Provider — including amounts not known in advance, and at times when you are not present. A charge made this way covers the services and products the Provider rings up, such as the balance of a booking, add-ons and retail items, and can also include sales tax, a tip the Provider enters, and the client service fee in Section 06. Slayd takes no fee on the tax or the tip. Slayd sends you a notification each time your saved card is charged this way. The authorization lasts until you remove it under Payment Methods in the Slayd app's settings, or ask the Provider or support@slayd.ai to remove the card. Removing it stops future charges; it does not reverse charges already made.

08Cancellations, Refunds & No-Shows

If you cancel before your appointment starts

If you cancel a card-paid booking before its start time, Slayd refunds what you paid automatically — except that if the Provider marked the service's deposit non-refundable, the deposit portion (up to what you actually paid) is kept, and if the Provider marked the service itself non-refundable, what you paid is kept. Either term can carry a notice period; cancel earlier than it and you are refunded in full. If you moved the appointment after paying, the notice period is measured from whichever start time is earlier: the one you paid for or the one you moved to. If your Provider moved your appointment to a time agreed outside Slayd, the notice period, any late-cancellation fee, any no-show fee and any automatic refund are measured from whichever start time is later: the one before the move or the new one. This lasts until the appointment is moved again, by you or by a new time you accept in Slayd. The policy that applies is the one recorded when you paid, so a Provider changing their policy afterwards cannot change the terms of a booking you already made.

The most we will ever withhold on a client cancellation before the appointment is what that service's terms, shown to you before you paid, allow: the deposit, or everything you paid for a non-refundable service. On the current Slayd app and website, a term you were not shown before paying is not enforced. Be aware that the deposit alone can be everything you paid. A Provider can set a deposit anywhere up to 100% of the price, and a percentage deposit is calculated from the full published price, including the add-ons you chose — not from the part of it you have paid so far. So if the deposit equals the price, or if you have so far paid only the deposit, a non-refundable deposit means nothing comes back. The deposit amount, and whether it is refundable, are shown to you before you pay. If a Provider's own written policy claims more than these terms allow, Slayd does not enforce it.

If the Provider cancels or declines

If the Provider cancels a booking in your Slayd account that you paid for by card, before its start time, Slayd refunds what you paid for it by card automatically and in full, including the client service fee in Section 06. If the Provider declines your booking request, whenever they decline it, the hold on your card is released and nothing is charged. A request the Provider has not answered stays open. About a day before its appointment time, or at the appointment time for a request sent later than that, you are told it is not confirmed and any hold on your card is released, and nothing is taken. A request nobody answers closes about twelve hours after its appointment time. A hold on your card lasts about six days: if the Provider has not answered by then, the hold is released, nothing is taken and your request stays open. If the Provider accepts after a hold is released, you are asked to pay then. If that appointment is still unpaid when it starts, the Provider may collect payment at the appointment or cancel it.

If the Provider cancels an appointment they had accepted after its start time, for example by recording afterwards that it did not go ahead, a refund is not guaranteed: it is at the Provider's discretion (see "Refunds by the Provider" below), so contact them.

Once the appointment has started

Your automatic cancellation option closes at the appointment's start time. After that, any refund is entirely at the Provider's discretion — contact them.

Refunds by the Provider

A Provider (or Slayd) can refund a booking in full or in part at any time. Refunds go back to the original payment method through Stripe, and the client gets back the amount refunded; a full refund returns everything the client paid, including the client service fee in Section 06. Only the Provider who took the booking — or the business the payment was routed to — can refund it, and that is fixed at the time of payment (see Section 12).

Booking requests have a fee exception. A booking request that is declined or closes unanswered was never charged, so there is nothing to refund and it costs the Provider nothing. When a payment is refunded because the Provider cancels after accepting a request, the client receives the refunded payment including its client service fee, and Slayd returns both halves of its fee on the refunded amount.

For other bookings, a full refund by the Provider costs the Provider Slayd's fee. When a Provider refunds such a booking's payment in full in a single refund — including when Slayd refunds it automatically because the Provider cancelled — both halves of Slayd's fee (currently 6% in total, as described in Section 06) stay with Slayd, and everything refunded to the client is taken back from the Stripe balance of the account the payment was paid into — the Provider's, or the business's where the payment was routed to it — so the Provider bears Slayd's whole fee. That balance can go below zero, and if it cannot cover the refund, Stripe may debit the bank account linked to that account. Any other refund returns Slayd's fee in proportion to the amount refunded: a partial refund, a refund made because the client cancelled, a refund Slayd makes itself (for example through support, or because a Provider's account was closed), and the automatic refund of a payment that arrived after the visit was already paid or cancelled (Section 05).

No-shows and late cancellations

A Provider can set a no-show fee and a late-cancellation fee on a service, each a percentage of the booking's price, including any add-ons you chose, before any promo code or other discount is taken off, with a cancellation window in hours for the late-cancellation fee. Slayd charges one of these fees only if it was shown to you on the booking screen before you paid. The percentages and the window are recorded on your booking when you pay, so a Provider changing them afterwards cannot change what your booking agreed to. Where you were shown no fee, none can be charged: marking the booking as a no-show then creates no charge, and whatever was already paid stays paid.

Where your booking does carry a fee:

Slayd charges no other cancellation or no-show penalty. If a Provider's own policy claims more and they want to collect on it, that is a matter between them and the client, outside Slayd.

Slayd is not responsible for payment disputes between clients and Providers, but we may help the two sides reach a resolution. If a client disputes a card payment with their bank (a chargeback) and the bank takes the disputed money back, Slayd takes the Provider's share of that amount back out of the connected account that received the payment (see Section 12), which can leave that account's balance negative. If the dispute is decided in the Provider's favor, Slayd returns what it took; if the bank decides for the client, it is not returned. A bank inquiry that has not become a chargeback takes nothing from the Provider. Subscription refunds are covered in Section 11.

09Packages, Class Passes & Memberships

Providers can sell prepaid products through Slayd. These are the Provider's products, sold by them; Slayd processes the payment and tracks the credits.

Prepaid packages (beauty)

Class passes (fitness)

Recurring memberships

Refunds on prepaid products

A package or pass is refundable only while it is completely unused. Once any credit has been redeemed, it is not refundable. There is no self-service refund — email support@slayd.ai and we will action it if the purchase qualifies. When a refund is given, it is for the full amount.

Cancelling a membership

You can cancel a membership at any time. It stays active until the end of the period you have already paid for, and that period is not refunded. After it ends, credits you accumulated stay redeemable for 90 days, then expire. Unlimited class memberships do not carry that grace period — access ends when the paid period ends.

Credits, cancellations and comps

10Provider Accounts

If you use Slayd as a stylist, salon, studio, instructor or business owner, you additionally agree that:

Your business details are public

Your public page shows your business name and city, and anyone on the internet can read it without a Slayd account. Your exact address, and your phone number if you allow calls, are shown only to a client with a confirmed booking that has been paid or has a paid deposit. Anything you put in your bio, photos or posts is public. Do not enter details you are not willing to publish.

Client information you upload

Forms and consent records

11Provider Subscription & Team Seats

The Provider subscription

Provider tools require a paid subscription, currently $19.99 per month. It is sold two ways and either one entitles you:

We may issue promotional codes for the Provider subscription — extra free days or months, and in some cases a permanently complimentary account. Each code can be used once per account. A dated code, redeemed in the Slayd app or on slayd.ai, gives you Provider tools free for that time, with no subscription, no payment method and no charge; when it ends you need a subscription to keep them. A permanently complimentary code needs no subscription wherever you enter it. A code does not pause or cancel a subscription you already pay for. Slayd cannot cancel a subscription bought through Apple; you cancel it in your Apple ID settings.

If you pay for your own $9.99 team rate through Apple (see Team seats below), it can be discounted only by an Apple offer code, redeemed in Apple's own screen. Codes for free team seats are a separate kind of code, also described under Team seats below.

An active subscription is required to take money through Slayd. If your subscription lapses, or your account is suspended or banned, Slayd will not process client payments for you and you cannot complete payout onboarding. Bookings already paid are unaffected.

Team seats

12Payouts, Payroll & Money Settled In Person

Payouts

Providers get paid through Stripe Connect Express. You onboard directly with Stripe, which collects your identity, tax and bank details and holds them — Slayd never sees or stores your bank credentials. By onboarding you agree to Stripe's Connected Account Agreement. Payouts are US-only and in US dollars.

Your share is credited to your connected account when the client's payment is charged. On a request, the client's card is only held until you accept, so nothing is charged or credited before then, and a hold is not earnings. When it lands in your bank follows your payout schedule: daily by default, or weekly or monthly, which you can change in Slayd under Settings > Payments & Payouts > Payout Schedule; the change is saved with Stripe. Slayd does not control or promise when your bank posts the money.

Answering requests is your responsibility. Slayd notifies you when a request arrives and reminds you to answer it. If a request goes unanswered, any hold on the client's card is released, the request closes about twelve hours after its appointment time, and Slayd owes you nothing for it.

Where a booking is performed by a member of a business, the payment may be routed to the business's connected account rather than the individual's, depending on the arrangement the business set for that member. The payee is recorded on the booking when it is paid, and that record — not the roster as it stands later — determines who receives the money and who can refund it.

Refunds and disputes

When a payment is refunded, what was credited to the connected account for the refunded part of it is taken back from that account — yours, or the business's where the payment was routed to it. Declining a request, or letting it close unanswered, moves no money and costs you nothing. When a payment is refunded because you cancel after accepting a request, the client receives the refunded payment including its client service fee, and Slayd returns both halves of its fee. For other bookings, if you refund the payment in full yourself in a single refund, including by cancelling the paid booking, the client gets back everything they paid and Slayd keeps both halves of its fee in Section 06, which come out of the same connected account. Other refunds — a partial refund, a client's own cancellation under Section 08, or a refund Slayd makes itself — return Slayd's fee in proportion. Section 08 sets out which is which.

If a client disputes a card payment with their bank and the bank takes the disputed money back, Stripe takes it from Slayd, and we take back the share of it that was credited to the connected account. If the dispute is decided in the Provider's favor, that share is returned. A bank inquiry that takes no money takes nothing from the connected account. If a connected account's Stripe balance cannot cover a refund or a dispute, it can go negative, and Stripe may debit the bank account linked to it.

Payroll is record-keeping only

Slayd's payroll tools do not move money. Marking a payroll entry paid records that you paid someone; it does not send them anything. Slayd does not run payroll, does not pay staff, does not calculate, withhold, file or remit any tax, and is not your payroll provider, employer of record or agent. Paying your team, and doing it lawfully, is entirely yours. Slayd is a ledger and an export.

In-person payments, add-ons and travel fees

Charging a client's card yourself

13Fitness Classes — Assumption of Risk

Physical activity carries inherent risks. By booking or attending a fitness class through Slayd, you acknowledge you participate voluntarily and at your own risk, that you should consult a physician before beginning any exercise program, and that Slayd is not responsible for any injury or loss arising from a class, an instructor or a facility. Instructors and studios are solely responsible for their classes.

14Your Content & License

Slayd lets you create photo and video posts with captions, comments, direct messages, reviews, and a profile with a display name, handle, photo and bio. Providers additionally write business, service and class descriptions. All of that is your "User Content." You keep ownership of it.

For your User Content other than direct messages, you grant Slayd a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, adapt for technical display (resizing, transcoding, thumbnails), publish, publicly display and distribute it in connection with operating, providing and promoting Slayd.

Direct messages are carved out of that grant. For messages, the license you give us is limited to what delivering them requires: hosting them, transmitting them to the person you sent them to, backing them up, and producing them where the law requires it. We do not publish, publicly display, distribute or promote your messages.

You confirm you own or have the rights to what you post, including the rights of anyone appearing in it.

Who can see it

Deleting content

15Community & Content Standards

Slayd has zero tolerance for objectionable content or abusive behavior. You may not post content that is illegal, infringing, hateful, harassing, sexually explicit, violent, or otherwise objectionable, and you may not abuse other people through Slayd.

We aim to review and act on reports of objectionable content within 24 hours of receiving them. We can act on a single piece of content, hiding or removing a post, video, comment, review or message, and on an account: we may restrict it, suspend it for a period, hide a Provider from search, or terminate it. Terminating an account removes the posts, photos, videos and comments it published. Some of this happens with no person involved. A post, video or comment that enough different people report can be taken down automatically, and those reports stay open for us to review. An automated word filter checks text such as captions, comments, bios and reviews after it is posted and takes down what matches. Photos are scanned automatically after they are uploaded, not before, as described below.

What the tools actually do

16Prohibited Conduct

17Intellectual Property

Slayd, its name, logo, app, website and content (excluding User Content) are owned by Slayd and protected by law. We grant you a limited, revocable, non-transferable license to use the app and site for their intended purpose. You may not copy, modify or create derivative works of them except as allowed by law.

18Third-Party Services

Slayd is built on services run by other companies, and your use of Slayd necessarily involves them:

Your use of those features is also subject to those providers' terms, and Slayd is not responsible for their services. What each of them receives is described in our Privacy Policy.

19Disclaimers

Slayd is provided "as is" and "as available," without warranties of any kind to the fullest extent permitted by law. We do not warrant that Slayd will be uninterrupted or error-free, and we do not guarantee the quality, safety, legality, licensing or outcome of any service booked through the platform, or the accuracy of anything a Provider or another user posts.

20Limitation of Liability

To the fullest extent permitted by law, Slayd is not liable for the acts, omissions, services or conduct of any Provider or user, nor for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of Slayd. Your interactions and transactions with Providers and other users are at your own risk.

21Indemnification

You agree to indemnify and hold Slayd harmless from claims, damages and expenses (including reasonable legal fees) arising from your use of Slayd, your User Content, the information you upload about other people, your services as a Provider, or your violation of these Terms or the rights of others.

22Termination, Deletion & What We Keep

You can stop using Slayd and delete your account at any time — in Settings in the iOS app, or on your account page on slayd.ai. We may suspend or terminate your access if you violate these Terms or to protect Slayd or its users.

Deletion is not instant and it is not total. It runs on our servers after you confirm it. Here is what happens, plainly:

What we delete

What we keep

Deleting your account also cancels, at Stripe, your Provider subscription, any team-seat subscription you pay for, and any Provider memberships you subscribe to. A membership you subscribe to is cancelled at once, not at the end of the period you paid for, and that period is not refunded. Deleting your account does not cancel a subscription you bought through Apple, including the $9.99 team rate, and Slayd cannot cancel one for you. Apple keeps billing it until you cancel it in your Apple ID / App Store settings, so cancel it there before you delete your account.

If you are a client, unused credits you hold, such as packages, class passes and membership credits, are deleted with your account and are not refunded. If an unused package or pass qualifies for a refund under Section 09, ask for it before you delete. Upcoming appointments you booked are not cancelled for you. Cancel any you will not attend before you delete.

If you are a Provider, your upcoming appointments with clients who have a Slayd account are cancelled, those clients are told, and we refund what they paid for them. This includes appointments your business collected payment for on a team member's behalf. Appointments you entered yourself for someone without a Slayd account, such as a walk-in or an imported appointment, are not cancelled, we do not contact those clients, and we do not refund any payment you took for them; deal with those before you delete. Your clients' unused prepaid credits, and the unused part of a membership's current paid period, are refunded too, subject to the limits in Section 09. If a refund fails, we retry it automatically every day.

Sections that by their nature should survive termination will survive.

23Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date and, for material changes, may notify you in-app. Continued use after changes take effect means you accept the updated Terms. A change to a fee or price does not apply retroactively to a transaction you already completed.

24Governing Law & Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. The parties will work in good faith to resolve any dispute; any dispute that cannot be resolved that way will be handled in the state or federal courts located in Wayne County, Michigan, and the parties consent to their jurisdiction.

25General

These Terms, with the Privacy Policy, are the entire agreement between you and Slayd. If a provision is unenforceable, the rest stays in effect. We may assign these Terms; you may not without our consent. Our failure to enforce a provision is not a waiver.

26Apple App Store

This section applies where you obtained the Slayd iOS app through Apple's App Store, and it controls over anything inconsistent elsewhere in these Terms as to Apple.

27Contact

Questions about these Terms? Email support@slayd.ai.

Slayd LLC
27101 N Dixboro Rd, South Lyon, MI 48178