slayd

Terms & Conditions

Last updated August 4, 2026

Welcome to Slayd. These Terms & Conditions ("Terms") are an agreement between you and Slayd LLC ("Slayd," "we," "us") covering your use of the Slayd app, the Slayd website at slayd.ai, and everything we offer through them. They also serve as the app's End User License Agreement. By creating an account, booking through Slayd, or paying through Slayd, you agree to these Terms and our Privacy Policy.

01Eligibility & Acceptance

You must be at least 17 to use Slayd. We ask for your date of birth when you sign up and we refuse accounts under 17. That is a question we ask, not an identity check — we do not verify your age by any other means. By using Slayd you confirm you meet the age requirement and that the information you give us is accurate. If you use Slayd on behalf of a business, you confirm you are authorized to bind that business to these Terms.

02What Slayd Is (and Isn't)

Slayd helps clients find beauty professionals, salons, fitness studios and instructors ("Providers"), book appointments and classes, pay for them, and share content. Slayd is a booking and payments platform. We do not provide beauty or fitness services, and we are not the seller of them. Providers are independent. They set their own services, prices, availability, deposits and policies, and they alone are responsible for the services they deliver, their licensing and insurance, and their conduct.

We do not verify a Provider's licensing, insurance, qualifications or identity. Our payment processor collects identity and bank information from Providers for payout purposes; that is an anti-fraud and tax requirement of theirs, not a Slayd endorsement of anyone.

03Accounts

04Booking as a Client

When you book an appointment or a class, you are contracting with the Provider, not with Slayd. The Provider's price, service description, deposit and cancellation policy are shown at the time of booking, and by booking you agree to them. Slayd takes the payment and keeps the record; the service itself is between you and the Provider.

Clients do not pay Slayd a subscription. The only thing Slayd charges a client directly is the service fee described in Section 06, and it is always shown before you pay.

05Booking Without an Account (Guest Checkout)

On slayd.ai you can book and pay for certain beauty appointments without signing up. Guest checkout works differently from booking with an account, and you should know how before you use it:

06What You Pay: Prices, Slayd's Fee & Taxes

Payments are processed by Stripe. Card details are entered inside Stripe's own payment sheet — Slayd never receives or stores your full card number. By paying through Slayd you also agree to Stripe's terms.

Slayd's fee is split between both sides

Slayd charges a platform fee on every payment taken through Slayd, and it is split in two. A client service fee is added to the client's total, and a matching Provider fee is deducted from the Provider's proceeds. Each half is currently 3% of the service price after any discount, so Slayd's total take is 6% of that price. Slayd pays the card-processing costs out of its share; the Provider is not charged separately for them.

The same split applies to appointments, prepaid packages, class passes and recurring memberships. On a recurring membership invoice the fee appears as a percentage of the invoice total rather than of the base price, so the printed percentage is slightly lower than 6% while the amount is the same. We may change these rates; the fee shown to you at the time of the transaction is the one that applies.

Discounts

Promo codes are created and funded by individual Providers, not by Slayd. We re-check every code on our servers when the payment is taken; an unknown, inactive or expired code simply gives no discount and the full price is charged. A Provider can discount as far as they like, up to comping the service entirely. Slayd's fee is calculated on the discounted price.

Sales tax

Sales tax is added only where a Provider has turned tax collection on for their business. When they have, we calculate it from a US state base rate — we do not calculate city, county, district or other local rates — and it is passed through to the Provider in full. Slayd takes no fee on tax. The Provider is the party responsible for collecting and remitting sales tax and for whether the rate we apply is the correct one for their circumstances.

Currency and minimums

All charges are in US dollars. Our payment processor will not take a charge below $0.50, so a booking, package or membership that would total less than that cannot be paid through Slayd.

07Deposits & Balances

A Provider can require a deposit on a service — either a fixed dollar amount or a percentage of the price. The deposit is set by the Provider, per service, and Slayd calculates it from the Provider's published service record on our servers, so it cannot be altered by anything your device sends. Deposit amounts vary by Provider; there is no platform-wide deposit.

When you book with a deposit, you pay the deposit plus the client service fee on that amount. Sales tax is not charged on the deposit — it rides on the balance. The two payments together always add up to the quoted total.

Slayd does not automatically charge the balance at your appointment. The balance is a second payment that you make yourself, from the appointment in the app, or you settle it with the Provider in person. If splitting the payment would put either part below the $0.50 minimum, Slayd asks you to pay in full instead, or to settle directly with the Provider.

08Cancellations, Refunds & No-Shows

If you cancel before your appointment starts

If you cancel a card-paid booking before its start time, Slayd refunds what you paid automatically — except that if the Provider marked the deposit non-refundable, the deposit portion (up to what you actually paid) is kept and the rest is refunded. The policy that applies is the one recorded when you paid, so a Provider changing their policy afterwards cannot change the terms of a booking you already made.

The most we will ever withhold on a client cancellation before the appointment is the Provider's published deposit for that service. Be aware that this can be everything you paid. A Provider can set a deposit anywhere up to 100% of the service price, and the deposit is calculated from the full published price — not from the part of it you have paid so far. So if the deposit equals the price, or if you have so far paid only the deposit, a non-refundable deposit means nothing comes back. The deposit amount, and whether it is refundable, are shown to you before you pay. If a Provider's own written policy claims more than the deposit, Slayd does not enforce it.

Once the appointment has started

The automatic cancellation option closes at the appointment's start time. After that, any refund is entirely at the Provider's discretion — contact them.

Refunds by the Provider

A Provider (or Slayd) can refund a booking in full or in part at any time. When a refund is issued, Slayd's fee is returned proportionally, so a full refund leaves nobody holding a fee. Refunds go back to the original payment method through Stripe. Only the Provider who took the booking — or the business the payment was routed to — can refund it, and that is fixed at the time of payment (see Section 12).

No-shows and late cancellations

Slayd does not charge no-show fees or late-cancellation fees. Marking a booking as a no-show is a record-keeping action; it does not create a charge, and whatever was already paid simply stays paid.

A Provider can publish a cancellation window and a late-cancellation percentage on a service, and where they have, it is displayed to you on the booking screen before you pay. That is the Provider's own policy, which Slayd shows but does not charge. Slayd takes no cancellation fee and no no-show fee from you at any point: if you cancel before the start time you are refunded as described above, subject only to a non-refundable deposit. If a Provider wants to collect on their policy, that is a matter between them and the client, outside Slayd.

Slayd is not responsible for payment disputes between clients and Providers, but we may help the two sides reach a resolution. Subscription refunds are covered in Section 11.

09Packages, Class Passes & Memberships

Providers can sell prepaid products through Slayd. These are the Provider's products, sold by them; Slayd processes the payment and tracks the credits.

Prepaid packages (beauty)

Class passes (fitness)

Recurring memberships

Refunds on prepaid products

A package or pass is refundable only while it is completely unused. Once any credit has been redeemed, it is not refundable. There is no self-service refund — email support@slayd.ai and we will action it if the purchase qualifies. When a refund is given, it is for the full amount.

Cancelling a membership

You can cancel a membership at any time. It stays active until the end of the period you have already paid for, and that period is not refunded. After it ends, credits you accumulated stay redeemable for 90 days, then expire. Unlimited class memberships do not carry that grace period — access ends when the paid period ends.

Credits, cancellations and comps

10Provider Accounts

If you use Slayd as a stylist, salon, studio, instructor or business owner, you additionally agree that:

Your business details are public

The business address, phone number, email and map location you enter on your Provider profile are published on a page that anyone on the internet can read, without a Slayd account. If you work from home, that means your home address and personal phone number are public. Do not enter details you are not willing to publish.

Client information you upload

Forms and consent records

11Provider Subscription & Team Seats

The Provider subscription

Provider tools require a paid subscription, currently $19.99 per month. It is sold two ways and either one entitles you:

We may issue promotional codes for the Provider subscription — extra free days or months, and in some cases a permanently complimentary account. A code can be used once per person.

An active subscription is required to take money through Slayd. If your subscription lapses, or your account is suspended or banned, Slayd will not process client payments for you and you cannot complete payout onboarding. Bookings already paid are unaffected.

Team seats

12Payouts, Payroll & Money Settled In Person

Payouts

Providers get paid through Stripe Connect Express. You onboard directly with Stripe, which collects your identity, tax and bank details and holds them — Slayd never sees or stores your bank credentials. By onboarding you agree to Stripe's Connected Account Agreement. Payouts are US-only and in US dollars.

Your share of each payment is credited to your connected account when the client pays. When it lands in your bank is governed by your payout schedule in Stripe's own Express dashboard. Slayd does not set, control or promise payout timing.

Where a booking is performed by a member of a business, the payment may be routed to the business's connected account rather than the individual's, depending on the arrangement the business set for that member. The payee is recorded on the booking when it is paid, and that record — not the roster as it stands later — determines who receives the money and who can refund it.

Payroll is record-keeping only

Slayd's payroll tools do not move money. Marking a payroll entry paid records that you paid someone; it does not send them anything. Slayd does not run payroll, does not pay staff, does not calculate, withhold, file or remit any tax, and is not your payroll provider, employer of record or agent. Paying your team, and doing it lawfully, is entirely yours. Slayd is a ledger and an export.

In-person payments, add-ons and travel fees

13Fitness Classes — Assumption of Risk

Physical activity carries inherent risks. By booking or attending a fitness class through Slayd, you acknowledge you participate voluntarily and at your own risk, that you should consult a physician before beginning any exercise program, and that Slayd is not responsible for any injury or loss arising from a class, an instructor or a facility. Instructors and studios are solely responsible for their classes.

14Your Content & License

Slayd lets you create photo and video posts with captions, comments, direct messages, reviews, and a profile with a display name, handle, photo and bio. Providers additionally write business, service and class descriptions. All of that is your "User Content." You keep ownership of it.

For your User Content other than direct messages, you grant Slayd a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, adapt for technical display (resizing, transcoding, thumbnails), publish, publicly display and distribute it in connection with operating, providing and promoting Slayd.

Direct messages are carved out of that grant. For messages, the license you give us is limited to what delivering them requires: hosting them, transmitting them to the person you sent them to, backing them up, and producing them where the law requires it. We do not publish, publicly display, distribute or promote your messages.

You confirm you own or have the rights to what you post, including the rights of anyone appearing in it.

Who can see it

Deleting content

15Community & Content Standards

Slayd has zero tolerance for objectionable content or abusive behavior. You may not post content that is illegal, infringing, hateful, harassing, sexually explicit, violent, or otherwise objectionable, and you may not abuse other people through Slayd.

We aim to review and act on reports of objectionable content within 24 hours of receiving them. Our enforcement acts at the account level: we may restrict an account, suspend it for a period, hide a Provider from search, or terminate the account — and terminating an account removes the posts, photos, videos and comments it published. Separately, an automated word filter checks captions and comments as they are posted and removes matching text with no human involved, and every photo is scanned automatically after it is uploaded and before anyone else can see it.

What the tools actually do

16Prohibited Conduct

17Intellectual Property

Slayd, its name, logo, app, website and content (excluding User Content) are owned by Slayd and protected by law. We grant you a limited, revocable, non-transferable license to use the app and site for their intended purpose. You may not copy, modify or create derivative works of them except as allowed by law.

18Third-Party Services

Slayd is built on services run by other companies, and your use of Slayd necessarily involves them:

Your use of those features is also subject to those providers' terms, and Slayd is not responsible for their services. What each of them receives is described in our Privacy Policy.

19Disclaimers

Slayd is provided "as is" and "as available," without warranties of any kind to the fullest extent permitted by law. We do not warrant that Slayd will be uninterrupted or error-free, and we do not guarantee the quality, safety, legality, licensing or outcome of any service booked through the platform, or the accuracy of anything a Provider or another user posts.

20Limitation of Liability

To the fullest extent permitted by law, Slayd is not liable for the acts, omissions, services or conduct of any Provider or user, nor for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of Slayd. Your interactions and transactions with Providers and other users are at your own risk.

21Indemnification

You agree to indemnify and hold Slayd harmless from claims, damages and expenses (including reasonable legal fees) arising from your use of Slayd, your User Content, the information you upload about other people, your services as a Provider, or your violation of these Terms or the rights of others.

22Termination, Deletion & What We Keep

You can stop using Slayd and delete your account at any time — in Settings in the iOS app, or on your account page on slayd.ai. We may suspend or terminate your access if you violate these Terms or to protect Slayd or its users.

Deletion is not instant and it is not total. It runs on our servers after you confirm it. Here is what happens, plainly:

What we delete

What we keep

Deleting your account also cancels, at Stripe, your Provider subscription, any team-seat subscription you pay for, and any Provider memberships you subscribe to. If you are a Provider, it triggers refunds of your clients' unused prepaid credits, subject to the limits in Section 09.

Sections that by their nature should survive termination will survive.

23Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date and, for material changes, may notify you in-app. Continued use after changes take effect means you accept the updated Terms. A change to a fee or price does not apply retroactively to a transaction you already completed.

24Governing Law & Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. The parties will work in good faith to resolve any dispute; any dispute that cannot be resolved that way will be handled in the state or federal courts located in Wayne County, Michigan, and the parties consent to their jurisdiction.

25General

These Terms, with the Privacy Policy, are the entire agreement between you and Slayd. If a provision is unenforceable, the rest stays in effect. We may assign these Terms; you may not without our consent. Our failure to enforce a provision is not a waiver.

26Apple App Store

This section applies where you obtained the Slayd iOS app through Apple's App Store, and it controls over anything inconsistent elsewhere in these Terms as to Apple.

27Contact

Questions about these Terms? Email support@slayd.ai.

Slayd LLC
27101 N Dixboro Rd, South Lyon, MI 48178